Description

About Cohesity:

Cohesity is the leader in AI-powered data security, trusted by over 13,600 enterprise customers, including more than 85 of the Fortune 100 and nearly 70% of the Global 500. Cohesity provides solutions that secure and protect data across on-premises, cloud, and edge environments. The company, backed by technology leaders like NVIDIA, IBM, HPE, Cisco, AWS, and Google Cloud, is headquartered in Santa Clara, California, with offices worldwide. Recognized for innovation, product strength, and simplicity in design, Cohesity fosters a collaborative culture and seeks to secure the future of data.

About the Role:

The Technical Support Engineer (L2-L5) is a senior technical support role in Cohesity’s support organization, based in their Bangalore support center. The engineer will work directly with customers to resolve technical issues while collaborating with internal teams. This role suits individuals who are technically skilled, have excellent communication abilities, and possess a strong customer service orientation.

Responsibilities:

• Work with Cohesity customers to resolve technical issues in a timely manner.
• Investigate and troubleshoot issues using available tools.
• Document customer interactions, investigations, troubleshooting processes, and issue resolutions.
• Collaborate closely with Cohesity engineering and account management teams.
• Demonstrate sound judgment in choosing methods and techniques for problem-solving.
• Provide excellent customer experience throughout the support process.
• Manage workload efficiently to ensure timely resolution of all customer issues.
• Develop reusable self-service solutions for recurring issues.
• Contribute to the knowledge base by developing technical articles.
• Mentor other engineers within the team.

Key Technical Skills:

Linux, system administration, system diagnostics, systemtap, tcpdump, ftrace, strace, wireshark, gdb, crash, NFS, SMB (CIFS), virtualization, data protection, storage technologies, VMware, CommVault, Symantec, EMC, NetApp

Requirements:

• 3-12 years of experience in storage, networking, and virtualization environments.
• Strong understanding of Linux with hands-on administration experience.
• Ability to analyze system diagnostics and communicate issues clearly to customers.
• Proficiency with Linux debugging tools like systemtap, tcpdump, ftrace, strace, wireshark, gdb, and crash.
• Knowledge of remote file access protocols, including NFS and SMB (CIFS).
• Experience with storage concepts, virtualization, and data protection technologies such as VMware, CommVault, Symantec, EMC, and NetApp.

Cohesity Culture & Benefits:

Cohesity offers an environment where innovation, respect, and integrity are central values. The company provides tools and support for employees to grow professionally and personally. Key benefits include:

• Healthcare coverage for employees and families
• Paid parental leave
• Flexible paid time off
• Additional company-wide days off
• Robust wellness programs
• Continuous learning and development opportunities
• Competitive salary and comprehensive benefits package

In-Office Expectations:

Employees living within a reasonable commute (approximately 45-minute travel time) are expected to work from the office 2-3 days per week, choosing the days that suit them best.